Full Terms of Service can be viewed or downloaded by clicking to view our complete Terms of Service.
All service requests, cancellations and changes will be made via the Client Portal. Requests received after 8pm Monday - Friday will be viewed and addressed after 8am on the next business day. A $10.00 fee will be charged for any service booked within 24 hours of the scheduled time. In case of emergency, a request can be made via text, call or email, and we will do our best to accommodate that request.
Zen Doggies requires 24 hours or more advanced notice of any cancellation of a scheduled visit. If you cancel your appointment less than 24 hours before the scheduled visit, you will be charged for the full scheduled visit cost. If there is no notice of cancellation or the pet is not present at the time of the visit, or if client is present and no Zen Doggies visit is needed, full visit price will apply.
Overnight, Vacation and Holiday Visits require fourteen (14) days notice of cancellation. A 20% non-refundable deposit will be required at the time of booking to hold the date. All Overnight and Holiday coverage must be paid in full 14 days prior to the first visit. No refunds for any cancellations made within 14 days of the first visit.